FAQ
Orders & Shipping
Do you ship worldwide?
Yes, we ship worldwide. Martinas delivers to most international destinations so you can enjoy Isla Vida wherever you are.
How long does delivery take?
Orders are processed within 1–2 business days.
Except for pre-order that may take up to 5 weeks.
Estimated delivery times:
- Spain: 2–3 business days
- Europe: 4–6 business days
- International: 6–10 business days
Delivery times may vary depending on your location and local carriers.
Do you offer free shipping?
Yes. Free shipping is available on qualifying orders:
- Spain: free shipping over €150
- Europe: free shipping over €250
- International: free shipping over €300
Will I have to pay duties or taxes?
Customs duties and taxes may apply depending on your country. These fees are not included in your order total and are the responsibility of the customer.
Returns & Exchanges
Can I exchange an item?
We don't offer refunds. We do offer exchanges or store credit, subject to availability. Simply get in touch at hello@martinasthebrand.com before returning your item, and we'll take care of the rest.
Are sale items returnable?
Items purchased during promotions or sales are final and cannot be returned unless faulty.
What if my bag arrives damaged or defective?
Our bags are handmade, and in rare cases, a mirror may come loose. If this happens, please contact us within 15 days of receiving your order with a photo of the issue to hello@martinasthebrand.com. We’ll review it and, if needed, arrange a replacement for the affected mirror. Return shipping costs are the customer’s responsibility, unless the item arrives damaged or defective. Damage caused by normal wear or improper use is not covered.
Jewelry Care & Product Care
How do I care for my jewelry?
To keep your jewelry glowing:
- Avoid contact with water, perfumes, lotions, and cosmetics
- Remove jewelry before swimming or showering
- Store pieces in their dust bag when not in use
Proper care will help preserve the color, shine, and longevity of your jewelry.
Can I wear Martinas jewelry every day?
Yes, our jewelry is designed for everyday wear. However, we recommend following our care instructions to keep your pieces looking their best over time.
How should I store my bag?
Store your bag in a dry place, away from direct sunlight. When not in use, keep it in its dust bag to preserve its shape and texture.
Materials & Craftsmanship
What materials do you use?
We use carefully selected materials such as gold-tone metals, resin, natural stones, and textured finishes. Each material is chosen for its durability, beauty, and timeless appeal.
Are Martinas products handmade?
Yes. Our pieces are handcrafted by skilled artisans in small batches. Slight variations may occur and are part of the beauty of artisanal production.
Why do pieces look slightly different from one another?
Because each item is handmade, small variations in texture, shape, or finish can occur. These differences make every piece unique.
Brand & Collections
What does “Isla Vida” mean?
Isla Vida represents a way of life inspired by island energy, sun, sea, freedom, and effortless beauty. It’s the spirit behind our designs and our approach to style.
Where is Martinas based?
Martinas is based in Madrid, with a Costa Rican soul. Our designs reflect a blend of Latin warmth, Mediterranean light, and everyday elegance.
Are your collections limited edition?
Yes. Most of our collections are produced in small quantities. Once a piece is sold out, it may not be restocked.
Wholesale
Do yo offer wholesale?
Yes, we do.
If you're interested in carrying Martinas, we'd love to hear from you. Email us at hello@martinasthebrand.com, and we'll share our wholesale information, including our catalog, pricing, and everything you need to know.
Please note that wholesale partnerships are available to selected retailers and are subject to a few requirements and conditions.
How can I stock Martinas in my store?
We're always looking to partner with stores that share our vision.
Simply reach out to hello@martinasthebrand.com with a few details about your store, and we'll send you our wholesale information. We'll guide you through the process and let you know everything about our requirements and partnership terms.
Customer Support
How can I contact you?
You can reach us anytime at hello@martinasthebrand.com or through our contact form. We aim to respond within 24–48 business hours.
Can I change or cancel my order?
If your order hasn’t been shipped yet, we’ll do our best to help. Please contact us as soon as possible after placing your order.
Our Collections
-
Body Chain
Gold Body Chains & Bold Beach Jewelry Body chains are the new...
